We partnered with a leading U.S. supplement brand (name withheld due to NDA) sold nationwide through Shopify and retail channels. While their brand reputation is strong, their product pages lacked optimized social proof Shopify sections that modern eCommerce shoppers expect. Our role was to test and implement CRO strategies that…
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Challenge
The client’s product pages underutilized social proof in Shopify, creating friction for buyers. We uncovered three key gaps:
- No review count visible (e.g., “50+ reviews”), a proven cue used by the best social proof Shopify apps.
- Testimonials were linked off-page, instead of embedded in a Shopify social proof section.
- The absence of a social proof banner Shopify layout reduced credibility above the fold.
Without visible social proof marketing examples, customers lacked quick trust signals, stalling both CTR and conversion.
Solution
Our team built a Shopify social proof section tailored for conversion:
- Added a review count next to star ratings—mirroring tactics from social proof Shopify apps and top social proof marketing examples.
- Linked counts to an in-page popup, keeping users engaged without redirecting them.
- Removed distracting testimonial CTAs leading off-page, ensuring customers stayed focused on the product.
Ensured design aligned with social proof Shopify 2022 standards while testing placement like a social proof banner Shopify.
This approach provided clarity and mimicked the experience of the best social proof Shopify apps without requiring third-party tools.
Results
Industry benchmarks show reviews can lift conversions by over 200%. For this test, our client saw:
- CTR increase of 38% after review counts were added.
- Customers engaged longer with on-page social proof reviews.
- Bounce rates fell as the new Shopify social proof section reduced friction.
- Estimated CVR uplift of 25–40%, consistent with findings from leading social proof Shopify apps.
This shows the measurable impact of simple credibility cues like review counts—backed by proven social proof marketing examples.
In their own words...
"Displaying review counts right on the product page gave shoppers instant confidence. The social proof Shopify review section works better than sending them elsewhere, and we immediately saw a lift in CTR and conversions."
Senior eCommerce Manager, U.S. Supplement Brand
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